Terms and Conditions - The Seeing Brain

1. About these terms

These terms explain how The Seeing Brain works, what you can expect from me, and what I ask of you. By booking or receiving a service, you agree to them. If anything is unclear, please ask. I'm happy to talk it through.

About me. The Seeing Brain is a mobile orthoptic service run by Krish Zlotin, a registered orthoptist (Australian Orthoptic Board Reg. No. 0822 22/17/V 25) and member of Orthoptics Australia (Member ID 2480). I support children and adults with disabilities and neurological conditions, with a focus on cerebral visual impairment (CVI), functional vision and low vision.

I provide:

Vision and functional vision assessments
Eye movement and binocular vision assessments
Strategies, recommendations and non-surgical management plans
Education and support for families, educators and care teams

2. Referrals and funding

You don't need a referral, but a referral or report from an ophthalmologist, optometrist, GP or paediatrician helps. For some neurological conditions, I may need recent eye or medical reports before assessing.
I am an unregistered NDIS provider. I can see self-managed and plan-managed participants, but not NDIA-managed (agency-managed) participants.
Before booking, please check that your plan includes funding for this kind of support. If you're not sure, I'm happy to help you work it out with your plan manager.
I also see private clients.
Please let me know about any medical conditions, mobility needs or safety concerns that may affect a visit.

3. Appointments and visits

I come to you, at home, kindy, school, a care setting or another agreed place. Telehealth is also available. You'll receive a confirmation, including the expected cost, once your appointment is booked.

During visits:

A parent, guardian or support person needs to be present for clients under 18, and for adults who need support.
Please make sure I can access the space safely. If I can't, we may need to reschedule.
Pets may need to be secured. Let me know if your child loves a pet, as sometimes they can be part of the session.
If anyone in the household is unwell (for example with COVID-19 or flu), please let me know and we'll reschedule.
If a setting isn't safe, I may need to end or decline a visit.

4. Fees, travel and payment

Fees follow the current NDIS price limits for orthoptic supports. I'll always confirm the expected cost of a visit before booking.

Appointments and telehealth: $193.99 per hour
Clinical notes: usually 15 minutes per visit ($48.50)
Reports, letters and NDIS reports: quoted before I start, based on the time needed

Travel. Each mobile visit includes my travel time (at the NDIS travel rate) and vehicle costs, including tolls and parking.

Travel per visit

South and West Brisbane: $89–$177

North Brisbane: $97–$194

Outer North and Gold Coast: $112–$225

Other areas: On request

Travel is shared when I'm seeing other families nearby that day, which brings your cost toward the lower end. Telehealth has no travel charge.

Payment. Invoices are due within 7 days. You can pay by bank transfer or PayID, or I can invoice your plan manager directly.

5. Cancellations

Because I travel to you and often plan visits around other families in the same area, late changes are hard to fill.

Please give at least 2 business days' notice to cancel or reschedule.
With less notice, or if I arrive and the visit can't go ahead, the appointment may be charged in full, in line with NDIS cancellation rules.
I understand that children get unwell and life happens. Late cancellations for illness or emergencies may be waived at my discretion, so please let me know as early as you can.

6. Reports, communication and privacy

After an assessment, you'll receive a written summary of what I found and what I recommend.
With your consent, I'll share findings with your child's team, such as their ophthalmologist, therapists, kindy or school.
Detailed reports (for example for NDIS reviews) take extra time and are quoted before I start.
Your information is handled in line with the Privacy Act 1988 (Cth). Please see my Privacy Policy for details.

7. Feedback, changes and contact

Feedback and complaints. I welcome feedback, good and bad. If something isn't right, please contact me directly at krish@theseeingbrain.com.au and I'll respond within 5 business days. If we can't resolve it together, you can contact the Office of the Health Ombudsman (Queensland) or the NDIS Quality and Safeguards Commission.

Changes to these terms. I may update these terms from time to time. If a change affects you, such as a fee change, I'll let you know before it applies.

Contact

The Seeing Brain · Krish Zlotin, Orthoptist

Phone: 0422 036 897

Email: info@theseeingbrain.com.au

Website: www.theseeingbrain.com.au

ABN: 98 618 472 833